Orders and Returns
We’ll have your watch shipped within 3 business days of placing your order, pending the stocked availability. If you live in the U.S., it will be shipped via UPS Ground.
All purchases from so-labs.co are entitled to a 14-day money back guarantee. If you are not happy with your purchase for any reason, you can return your watch to us within the first 14 days following your delivery date and we will offer you a full refund or exchange. Returns will only be accepted if the item is in new, unused and re-sellable condition, and with the original packaging. Shipping charges on returned merchandise are at the customer's expense. Refunds for returned merchandise will be made within 2 weeks of the return of the product, to the original purchaser’s credit card. Note that additional duties and/or taxes will not be refunded. Neither will shipping costs.
To make a return, please contact us by email at firstname.lastname@example.org to notify us of the reason of your return. Please include your full name and order number as reference. Upon receipt of your email we will send you a Returns Authorization email.
Please insure the value of your goods. We cannot be responsible for items lost or damaged in transit so we recommend using a reputable shipper that allows you to track your package and retain proof of mailing. Please be careful when unpacking and repacking merchandise to avoid damaging items.
Need More Help?
We’re here to help in any way we can. Simply email us at email@example.com and we’ll reach out to you within 48 hours.